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Custom Covers Inc :: FAQ

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Free shipping on 32x24 crawlspace door & frame assembly through October 1st

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FAQ - Questions

1. Is it secure to order from this site?
2.   Do you keep my personal information?
3.   Do you sell or trade any of my information?
4.   When will my credit card be charged?
5. Has my order been shipped?
6.   How do I track my order?
7.   I forgot my account password. How do I retrieve it?
8.   What is your return policy?
9.   How do I find a product?
10. How do I navigate through the site?
11. How can I get information about your company?
12. How do I contact you?

Answers

1. Yes. Our shopping cart processes all the information by using the latest security technology: SSL 128-bit encryption.

2. Yes, your personal information is securely stored in our Ecommerce database with the same SSL 128-bit encryption. You have the option to make this information available for future orders when logging in, so that you do not have to type it again when you come back and shop from us.

3. Absolutely not: We do not sell, trade, or share any of your information with anyone under any circumstances. Click here to review our Privacy Policy.

4. Credit cards are charged at the time of the order, before the order is shipped out. You will receive notification by e-mail if the payment was approved.

5. You can check on the status of your order by clicking on Order Status or by clicking on the link on your order confirmation e-mail to review your order.

6. If a tracking number is assigned to your order, you can track the order by logging in to the Order Status and reviewing your order.

7. If you forgot your password, you can retrieve it by clicking on the Forgot Password link on the Order Status page or during the checkout process while placing a new order.

8. Our return policy is available on the Terms of Sale agreement.

9. There are various ways of finding a product. You can browse our online store through categories by clicking on the main menu button links to find what you are looking for, you can also click on 'Search' and type a search term related to what you are looking for and all corresponding results will be displayed.

10. There are links and buttons on the site to get you where you want to go. Products are available from the main menu and under the "Products" button link, you can also view informational web pages that we have set up so you can get some information on our company and our products.

11. Information about our company is available on the About Us page.

12. Our contact information is provided on our Contact Page.

Read Unbiased Consumer Reviews Online at AngiesList.com

Angie's List in Indianapolis

Testimonials

Todd- My wife and I would like to thank you and your whole staff for your professionalism and timeliness in processing our order and installing our crawlspace cover.
It looks great, and your knowledge and input allowed us to make a great decision. We would recommend Custom Covers to anyone needing similar products.
Rich & Beth - Lafayette,Indiana

I was a bit leary of ordering a custom cover from an out of state company. But, I must say that my worries are over. The cover fits like a glove. The measurements were exactly as I provided. It's truely nice to see a company that takes pride in their work.
Barb J - California

Thank you for the excellent service!
I'm very happy with the quality and craftmanship. You guys did a wonderful job.
Steve H. Avon, IN

I installed my custom crawl cover today and it looks great!
Thank you for a job well done.
It's nice to see that you obviously take pride in the products you produce.
Steve P. - New Mexico

The Custom Covers are well constructed, fit tightly, keep critters out of our window wells, let in light, and were reasonably priced. We have recommended Custom Covers to many friends and neighbors.
Cary C. - Zionsville

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